Federal Highway Administration
Region 04 NEPA Reviewers
FHWA Survey of Resource Agencies
Rating Processes With Transportation Agencies
July 29, 2003
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IntroductionThe following pages provide a summary of responses to the Gallup/FHWA Survey of Resource Agencies. Respondents were asked to rate a recent project with a transportation agency, so the data reflect the views of the resource agencies toward those projects with transportation agencies. The survey statements were generally rated on a scale which required a response from among six response categories:
5
|
Strongly Agree
|
Extremely Satisfied
|
Excellent
|
4
|
 |
|
|
3
|
|
|
|
2
|
|
|
|
1
|
Strongly Disagree
|
Extremely Dissatisfied
|
Poor
|
|
Does Not Apply or Don't Know
|
The statement or dimension averages are based on a 5-point scale, with " 1 " being the lowest possible average and " 5 " being the highest average. " Does Not Apply " or "Don't Know " responses are not scored. The FHWA Resource Agency Scorecard provides feedback on how the region is doing with regards to NEPA processes as compared to the "best practice " or highest scoring region for each survey item.
Note the following term definitions :
| Term |
Definition |
| Index
|
The average top box response percentages for statements measuring each category of survey items (Relationship, Communication, Timeliness, Performance, General).
|
| Top Box
|
The percentage of
"5"
(Strongly Agree / Extremely Satisfied / Excellent) responses.
|
| Best Practice Region
|
The region with the highest percentage of top box responses.
|
| Region 1
|
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
|
| Region 2
|
New Jersey, New York
|
| Region 3
|
Delaware, Washington D.C., Maryland, Pennsylvania, Virginia, West Virginia
|
| Region 4
|
Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee
|
| Region 5
|
Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin
|
| Region 6
|
Arkansas, Louisiana, New Mexico, Oklahoma, Texas
|
| Region 7
|
Iowa, Kansas, Missouri, Nebraska
|
| Region 8
|
Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming
|
| Region 9
|
Arizona, California, Hawaii, Nevada
|
| Region 10
|
Alaska, Idaho, Oregon, Washington
|
Resource Agency Scorecard
%1 - %5 and means not shown when n < 5
* Denotes more than one best practice region with multiple sample sizes
Unit : Region 04
Total N : 34
| Index
|
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| RELATIONSHIP
|
48
|
58
|
| COMMUNICATION
|
38
|
51
|
| TIMELINESS
|
35
|
42
|
| PERFORMANCE
|
32
|
51
|
| GENERAL
|
35
|
42
|
Gallup FHWA Resource Survey Items
| Question Text
|
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Overall satisfaction with the transportation agency's performance on this project (1)
|
35
|
38
|
RELATIONSHIP
| Question Text
|
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| My agency knew what was expected (6a)
|
74
|
76
|
| The transportation agency provided my agency with materials we needed (6b)
|
29
|
57
|
| The transportation agency appreciated our contribution to the process (6c)
|
47
|
47
|
| The transportation agency wanted to play an active role (6d)
|
47
|
60
|
| My agency's opinions seemed to count (6e)
|
56
|
71
|
| The transportation agency helped to move this project forward (6g)
|
58
|
58
|
| The transportation agency made efforts to improve the process (6h)
|
27
|
45
|
COMMUNICATION
| Question Text
|
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Involved us early on in the process (7a)
|
38
|
65
|
| Responded in a timely way (7b)
|
45
|
63
|
| Invited our participation in key meetings (7c)
|
48
|
60
|
| Kept us informed of their progress (7d)
|
30
|
44
|
| Were open and honest with us (7e)
|
45
|
60
|
| Were open to our suggestions or alternatives (7f)
|
40
|
47
|
| Gave reasonable suggestions or alternatives (7g)
|
31
|
38
|
| Gave clear explanations if they did not agree with our recommendations (7h)
|
25
|
33
|
| Willing to compromise (7i)
|
30
|
50
|
| Adequate participation at key meetings (7j)
|
41
|
71
|
| Sufficient level of communication (7k)
|
44
|
62
|
TIMELINESS
| Question Text
|
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Adhered to schedules (8a)
|
21
|
53
|
| Gave my agency enough time to accomplish tasks (8b)
|
41
|
55
|
| Entire process took reasonable amount of time (8c)
|
41
|
52
|
| Process could have been shortened (8d) (% 1=Strongly Disagree)
|
37
|
37
|
PERFORMANCE
| Question Text
|
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Quality of information (9a)
|
18
|
33
|
| Completeness of information (9b)
|
15
|
38
|
| Competence of agency staff (9c)
|
47
|
75
|
| Ability to stay organized (9d)
|
37
|
67
|
| Understanding my agency's requirements (9e)
|
29
|
57
|
| Level of resources devoted (9f)
|
44
|
67
|
| Range of reasonable alternatives suggested (9g)
|
35
|
42
|
| Willingness to consider mitigation measures (9h)
|
36
|
47
|
| How good a job they did at protecting the environment (9i)
|
23
|
40
|
GENERAL
| Question Text
|
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Understands my agency's mission (11a)
|
39
|
43
|
| Cares about my agency's mission (11b)
|
31
|
31
|
| Committed to doing quality work (11c)
|
38
|
52
|
| Has competent staff (11d)
|
39
|
70
|
| Sufficient level of trust between the two agencies (11e)
|
32
|
52
|
| Committed to making environmental review process efficient (11f)
|
26
|
34
|
| Willing to compromise (11g)
|
18
|
25
|
| Sufficient level of communication between the two agencies (11h)
|
41
|
43
|
| Committed to improving the environment (11i)
|
16
|
33
|
| Change in relationship over past 3 years (% 3=Improved) (12)
|
71
|
71
|
| Overall characterization of relationship (% 5=Excellent) (13)
|
32
|
43
|
PROBLEMS (YES/NO)
| Question Text
|
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Experienced a problem (2)
|
35
|
22
|
| Problem at early project planning/scoping (3a)
|
36
|
14
|
| Problem at defining purpose and need (3b)
|
17
|
13
|
| Problem at information/data collection (3c)
|
55
|
29
|
| Problem at development/analysis of alternatives (3d)
|
42
|
38
|
| Problem at analysis of impacts (3e)
|
67
|
29
|
| Problem at selection of alternative (3f)
|
33
|
33
|
| Problem at commitment to mitigation (3g)
|
36
|
33
|
| Problem at finalizing documents/response to comments (3h)
|
33
|
0
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Extremely Dissatisfied...Extremely Satisfied |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 04 |
34 |
0 |
3 |
29 |
32 |
35 |
4 |
|
35 |
| Best Practice Region |
21 |
0 |
5 |
19 |
38 |
38 |
4.1 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 06A |
My agency knew what was expected of it in this process. |
Region 04 |
34 |
0 |
0 |
9 |
18 |
74 |
4.65 |
|
74 |
| Best Practice Region |
21 |
0 |
0 |
5 |
19 |
76 |
4.71 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 06B |
The transportation agency
provided my agency with the materials, information, or documentation that we needed. |
Region 04 |
34 |
0 |
12 |
18 |
41 |
29 |
3.88 |
|
29 |
| Best Practice Region |
21 |
0 |
14 |
0 |
29 |
57 |
4.29 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 06C |
The transportation agency appreciated
our contribution to the process. |
Region 04 |
30 |
3 |
7 |
20 |
23 |
47 |
4.03 |
|
47 |
| Best Practice Region |
19 |
11 |
5 |
11 |
26 |
47 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 06D |
The transportation agency
wanted to play an active role |
Region 04 |
34 |
3 |
15 |
15 |
21 |
47 |
3.94 |
|
47 |
| Best Practice Region |
20 |
0 |
0 |
5 |
35 |
60 |
4.55 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 06E |
My agency's opinions counted
in the permitting process. |
Region 04 |
32 |
0 |
9 |
16 |
19 |
56 |
4.22 |
|
56 |
| Best Practice Region |
21 |
5 |
10 |
0 |
14 |
71 |
4.38 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 06G |
The transportation agency
helped to move this project forward. |
Region 04 |
33 |
3 |
0 |
27 |
12 |
58 |
4.21 |
|
58 |
| Best Practice Region |
33 |
3 |
0 |
27 |
12 |
58 |
4.21 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 06H |
The transportation agency
made efforts to improve the process. |
Region 04 |
30 |
10 |
13 |
27 |
23 |
27 |
3.43 |
|
27 |
| Best Practice Region |
20 |
0 |
10 |
25 |
20 |
45 |
4 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07A |
Involved us early on in the process. |
Region 04 |
32 |
0 |
22 |
25 |
16 |
38 |
3.69 |
|
38 |
| Best Practice Region |
31 |
6 |
6 |
6 |
16 |
65 |
4.26 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07B |
Responded in a timely way to our requests. |
Region 04 |
29 |
3 |
3 |
14 |
34 |
45 |
4.14 |
|
45 |
| Best Practice Region |
19 |
0 |
0 |
26 |
11 |
63 |
4.37 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07C |
Invited our participation in
key meetings. |
Region 04 |
29 |
7 |
10 |
24 |
10 |
48 |
3.83 |
|
48 |
| Best Practice Region |
20 |
5 |
0 |
20 |
15 |
60 |
4.25 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07D |
Kept us informed of their progress. |
Region 04 |
30 |
3 |
20 |
23 |
23 |
30 |
3.57 |
|
30 |
| Best Practice Region |
18 |
0 |
22 |
17 |
17 |
44 |
3.83 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07E |
Were open and honest with us. |
Region 04 |
33 |
3 |
3 |
15 |
33 |
45 |
4.15 |
|
45 |
| Best Practice Region |
20 |
0 |
10 |
5 |
25 |
60 |
4.35 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07F |
Were open to our suggestions
or alternatives. |
Region 04 |
30 |
0 |
13 |
23 |
23 |
40 |
3.9 |
|
40 |
| Best Practice Region |
19 |
5 |
11 |
16 |
21 |
47 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07G |
Gave reasonable suggestions
or alternatives. |
Region 04 |
29 |
3 |
3 |
28 |
34 |
31 |
3.86 |
|
31 |
| Best Practice Region |
29 |
3 |
7 |
10 |
41 |
38 |
4.03 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07H |
Gave clear explanations if
they did not agree with our recommendations. |
Region 04 |
24 |
0 |
21 |
29 |
25 |
25 |
3.54 |
|
25 |
| Best Practice Region |
27 |
4 |
19 |
26 |
19 |
33 |
3.59 |
9 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07I |
Willing to compromise |
Region 04 |
30 |
0 |
10 |
27 |
33 |
30 |
3.83 |
|
30 |
| Best Practice Region |
16 |
0 |
19 |
19 |
13 |
50 |
3.94 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07J |
Had adequate participation at key meetings. |
Region 04 |
27 |
0 |
0 |
22 |
37 |
41 |
4.19 |
|
41 |
| Best Practice Region |
17 |
0 |
0 |
0 |
29 |
71 |
4.71 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 07K |
Overall, there was a sufficient level of communication
between the two agencies on this project. |
Region 04 |
34 |
3 |
3 |
18 |
32 |
44 |
4.12 |
|
44 |
| Best Practice Region |
21 |
0 |
0 |
10 |
29 |
62 |
4.52 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 08A |
Adhered to schedules set
throughout the process. |
Region 04 |
24 |
4 |
8 |
29 |
38 |
21 |
3.63 |
|
21 |
| Best Practice Region |
19 |
0 |
5 |
16 |
26 |
53 |
4.26 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 08B |
Gave your agency enough time
to accomplish tasks. |
Region 04 |
34 |
3 |
6 |
18 |
32 |
41 |
4.03 |
|
41 |
| Best Practice Region |
31 |
0 |
3 |
19 |
23 |
55 |
4.29 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 08C |
Entire process took a
reasonable amount of time. |
Region 04 |
34 |
9 |
12 |
15 |
24 |
41 |
3.76 |
|
41 |
| Best Practice Region |
21 |
0 |
5 |
19 |
24 |
52 |
4.24 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 08D |
The Process could have been
shortened without compromising NEPA. |
Region 04 |
27 |
37 |
11 |
15 |
19 |
19 |
2.7 |
|
37 |
| Best Practice Region |
27 |
37 |
11 |
15 |
19 |
19 |
2.7 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09A |
Quality of information the
transportation agency provided to your agency. |
Region 04 |
34 |
0 |
9 |
21 |
53 |
18 |
3.79 |
|
18 |
| Best Practice Region |
21 |
0 |
14 |
5 |
48 |
33 |
4 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09B |
Completeness of information
they provided. |
Region 04 |
34 |
0 |
6 |
41 |
38 |
15 |
3.62 |
|
15 |
| Best Practice Region |
21 |
0 |
14 |
14 |
33 |
38 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09C |
Competence of their agency
staff you interacted with. |
Region 04 |
32 |
0 |
0 |
9 |
44 |
47 |
4.38 |
|
47 |
| Best Practice Region |
20 |
0 |
5 |
5 |
15 |
75 |
4.6 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09D |
Ability to stay organized
throughout the project. |
Region 04 |
30 |
0 |
7 |
23 |
33 |
37 |
4 |
|
37 |
| Best Practice Region |
21 |
0 |
0 |
10 |
24 |
67 |
4.57 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09E |
Their understanding of your
agency's requirements. |
Region 04 |
34 |
3 |
3 |
21 |
44 |
29 |
3.94 |
|
29 |
| Best Practice Region |
21 |
10 |
5 |
10 |
19 |
57 |
4.1 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09F |
The level of resources they
devoted to this project. |
Region 04 |
27 |
0 |
0 |
19 |
37 |
44 |
4.26 |
|
44 |
| Best Practice Region |
18 |
0 |
6 |
11 |
17 |
67 |
4.44 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09G |
Range of reasonable
alternatives they suggested for this project. |
Region 04 |
26 |
0 |
23 |
15 |
27 |
35 |
3.73 |
|
35 |
| Best Practice Region |
26 |
4 |
0 |
12 |
42 |
42 |
4.19 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09H |
Willingness to consider a
range of mitigation measures. |
Region 04 |
25 |
0 |
8 |
36 |
20 |
36 |
3.84 |
|
36 |
| Best Practice Region |
19 |
0 |
16 |
5 |
32 |
47 |
4.11 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 09I |
How good a job they did at protecting
the environment. |
Region 04 |
30 |
3 |
7 |
33 |
33 |
23 |
3.67 |
|
23 |
| Best Practice Region |
20 |
0 |
15 |
15 |
30 |
40 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11A |
Understands your agency's mission. |
Region 04 |
33 |
0 |
9 |
21 |
30 |
39 |
4 |
|
39 |
| Best Practice Region |
21 |
0 |
10 |
24 |
24 |
43 |
4 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11B |
Cares about your agency's mission. |
Region 04 |
32 |
6 |
19 |
25 |
19 |
31 |
3.5 |
|
31 |
| Best Practice Region |
32 |
6 |
19 |
25 |
19 |
31 |
3.5 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11C |
Committed to doing quality work. |
Region 04 |
32 |
0 |
3 |
22 |
38 |
38 |
4.09 |
|
38 |
| Best Practice Region |
21 |
0 |
10 |
14 |
24 |
52 |
4.19 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11D |
Has competent staff. |
Region 04 |
33 |
0 |
0 |
21 |
39 |
39 |
4.18 |
|
39 |
| Best Practice Region |
20 |
0 |
5 |
10 |
15 |
70 |
4.5 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11E |
There is a sufficient level
of trust between your two agencies. |
Region 04 |
34 |
6 |
9 |
21 |
32 |
32 |
3.76 |
|
32 |
| Best Practice Region |
21 |
0 |
14 |
29 |
5 |
52 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11F |
Is committed to making the
environmental review process efficient. |
Region 04 |
34 |
3 |
3 |
32 |
35 |
26 |
3.79 |
|
26 |
| Best Practice Region |
32 |
0 |
13 |
19 |
34 |
34 |
3.91 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11G |
Is willing to compromise. |
Region 04 |
34 |
0 |
6 |
50 |
26 |
18 |
3.56 |
|
18 |
| Best Practice Region |
20 |
0 |
5 |
25 |
45 |
25 |
3.9 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11H |
There is a sufficient level
of communication between the two agencies. |
Region 04 |
34 |
0 |
6 |
29 |
24 |
41 |
4 |
|
41 |
| Best Practice Region |
21 |
0 |
5 |
24 |
29 |
43 |
4.1 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11I |
Is committed to improving the environment. |
Region 04 |
32 |
6 |
16 |
34 |
28 |
16 |
3.31 |
|
16 |
| Best Practice Region |
21 |
5 |
19 |
14 |
29 |
33 |
3.67 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Worse...Improved |
Best
Practice
Region |
% Top Box
Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
| 12 |
Over the past 3 years, has your agency's overall relationship
with the transportation agency improved, stayed the same, or gotten worse? |
Region 04 |
34 |
0 |
29 |
71 |
|
71 |
| Best Practice Region |
34 |
0 |
29 |
71 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 13 |
How would you characterize
the relationship between your agency and the transportation agency? |
Region 04 |
34 |
0 |
3 |
24 |
41 |
32 |
4.03 |
|
32 |
| Best Practice Region |
21 |
0 |
10 |
14 |
33 |
43 |
4.1 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
YES NO |
Best
Practice
Region |
% of Yes
Response
Summary
Previous Waves
Now |
| %1 |
%2 |
| 02 |
Did you experience any problems with the transportation agency
during this project? |
Region 04 |
34 |
35 |
65 |
|
35 | |