Federal Highway Administration
Region 07 NEPA Reviewers
FHWA Survey of Resource Agencies
Rating Processes With Transportation Agencies
July 29, 2003
This document contains proprietary research, copyrighted materials and literary property of The Gallup Organization. It is for the guidance of your company's executives only and is not to be copied, quoted, published or divulged to others outside of your organization. We ask that this document be safeguarded, allowing no physical or electronic duplication, allowing no one outside your organization to view this document, and allowing no one to duplicate or change that contents in an effort to formulate an inferior product. No changes may be made to this document without the express written permission of The Gallup Organization.
IntroductionThe following pages provide a summary of responses to the Gallup/FHWA Survey of Resource Agencies. Respondents were asked to rate a recent project with a transportation agency, so the data reflect the views of the resource agencies toward those projects with transportation agencies. The survey statements were generally rated on a scale which required a response from among six response categories:
5
|
Strongly Agree
|
Extremely Satisfied
|
Excellent
|
4
|
 |
|
|
3
|
|
|
|
2
|
|
|
|
1
|
Strongly Disagree
|
Extremely Dissatisfied
|
Poor
|
|
Does Not Apply or Don't Know
|
The statement or dimension averages are based on a 5-point scale, with " 1 " being the lowest possible average and " 5 " being the highest average. " Does Not Apply " or "Don't Know " responses are not scored. The FHWA Resource Agency Scorecard provides feedback on how the region is doing with regards to NEPA processes as compared to the "best practice " or highest scoring region for each survey item.
Note the following term definitions :
| Term |
Definition |
| Index
|
The average top box response percentages for statements measuring each category of survey items (Relationship, Communication, Timeliness, Performance, General).
|
| Top Box
|
The percentage of
"5"
(Strongly Agree / Extremely Satisfied / Excellent) responses.
|
| Best Practice Region
|
The region with the highest percentage of top box responses.
|
| Region 1
|
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
|
| Region 2
|
New Jersey, New York
|
| Region 3
|
Delaware, Washington D.C., Maryland, Pennsylvania, Virginia, West Virginia
|
| Region 4
|
Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee
|
| Region 5
|
Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin
|
| Region 6
|
Arkansas, Louisiana, New Mexico, Oklahoma, Texas
|
| Region 7
|
Iowa, Kansas, Missouri, Nebraska
|
| Region 8
|
Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming
|
| Region 9
|
Arizona, California, Hawaii, Nevada
|
| Region 10
|
Alaska, Idaho, Oregon, Washington
|
Resource Agency Scorecard
%1 - %5 and means not shown when n < 5
* Denotes more than one best practice region with multiple sample sizes
Unit : Region 07
Total N : 21
| Index
|
Region 07
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| RELATIONSHIP
|
58
|
58
|
| COMMUNICATION
|
51
|
51
|
| TIMELINESS
|
42
|
42
|
| PERFORMANCE
|
51
|
51
|
| GENERAL
|
42
|
42
|
Gallup FHWA Resource Survey Items
| Question Text
|
Region 07
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Overall satisfaction with the transportation agency's performance on this project (1)
|
38
|
38
|
RELATIONSHIP
| Question Text
|
Region 07
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| My agency knew what was expected (6a)
|
76
|
76
|
| The transportation agency provided my agency with materials we needed (6b)
|
57
|
57
|
| The transportation agency appreciated our contribution to the process (6c)
|
47
|
47
|
| The transportation agency wanted to play an active role (6d)
|
60
|
60
|
| My agency's opinions seemed to count (6e)
|
71
|
71
|
| The transportation agency helped to move this project forward (6g)
|
57
|
58
|
| The transportation agency made efforts to improve the process (6h)
|
35
|
45
|
COMMUNICATION
| Question Text
|
Region 07
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Involved us early on in the process (7a)
|
52
|
65
|
| Responded in a timely way (7b)
|
63
|
63
|
| Invited our participation in key meetings (7c)
|
50
|
60
|
| Kept us informed of their progress (7d)
|
44
|
44
|
| Were open and honest with us (7e)
|
50
|
60
|
| Were open to our suggestions or alternatives (7f)
|
47
|
47
|
| Gave reasonable suggestions or alternatives (7g)
|
35
|
38
|
| Gave clear explanations if they did not agree with our recommendations (7h)
|
31
|
33
|
| Willing to compromise (7i)
|
50
|
50
|
| Adequate participation at key meetings (7j)
|
71
|
71
|
| Sufficient level of communication (7k)
|
62
|
62
|
TIMELINESS
| Question Text
|
Region 07
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Adhered to schedules (8a)
|
53
|
53
|
| Gave my agency enough time to accomplish tasks (8b)
|
43
|
55
|
| Entire process took reasonable amount of time (8c)
|
52
|
52
|
| Process could have been shortened (8d) (% 1=Strongly Disagree)
|
19
|
37
|
PERFORMANCE
| Question Text
|
Region 07
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Quality of information (9a)
|
33
|
33
|
| Completeness of information (9b)
|
38
|
38
|
| Competence of agency staff (9c)
|
75
|
75
|
| Ability to stay organized (9d)
|
67
|
67
|
| Understanding my agency's requirements (9e)
|
57
|
57
|
| Level of resources devoted (9f)
|
67
|
67
|
| Range of reasonable alternatives suggested (9g)
|
32
|
42
|
| Willingness to consider mitigation measures (9h)
|
47
|
47
|
| How good a job they did at protecting the environment (9i)
|
40
|
40
|
GENERAL
| Question Text
|
Region 07
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Understands my agency's mission (11a)
|
43
|
43
|
| Cares about my agency's mission (11b)
|
25
|
31
|
| Committed to doing quality work (11c)
|
52
|
52
|
| Has competent staff (11d)
|
70
|
70
|
| Sufficient level of trust between the two agencies (11e)
|
52
|
52
|
| Committed to making environmental review process efficient (11f)
|
33
|
34
|
| Willing to compromise (11g)
|
15
|
25
|
| Sufficient level of communication between the two agencies (11h)
|
43
|
43
|
| Committed to improving the environment (11i)
|
33
|
33
|
| Change in relationship over past 3 years (% 3=Improved) (12)
|
50
|
71
|
| Overall characterization of relationship (% 5=Excellent) (13)
|
43
|
43
|
PROBLEMS (YES/NO)
| Question Text
|
Region 07
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Experienced a problem (2)
|
29
|
22
|
| Problem at early project planning/scoping (3a)
|
50
|
14
|
| Problem at defining purpose and need (3b)
|
50
|
13
|
| Problem at information/data collection (3c)
|
67
|
29
|
| Problem at development/analysis of alternatives (3d)
|
50
|
38
|
| Problem at analysis of impacts (3e)
|
50
|
29
|
| Problem at selection of alternative (3f)
|
50
|
33
|
| Problem at commitment to mitigation (3g)
|
33
|
33
|
| Problem at finalizing documents/response to comments (3h)
|
0
|
0
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Extremely Dissatisfied...Extremely Satisfied |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
5 |
19 |
38 |
38 |
4.1 |
|
38 |
| Best Practice Region |
21 |
0 |
5 |
19 |
38 |
38 |
4.1 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
0 |
5 |
19 |
76 |
4.71 |
|
76 |
| Best Practice Region |
21 |
0 |
0 |
5 |
19 |
76 |
4.71 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
14 |
0 |
29 |
57 |
4.29 |
|
57 |
| Best Practice Region |
21 |
0 |
14 |
0 |
29 |
57 |
4.29 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
19 |
11 |
5 |
11 |
26 |
47 |
3.95 |
|
47 |
| Best Practice Region |
19 |
11 |
5 |
11 |
26 |
47 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
20 |
0 |
10 |
15 |
15 |
60 |
4.25 |
|
60 |
| Best Practice Region |
20 |
0 |
0 |
5 |
35 |
60 |
4.55 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
5 |
10 |
0 |
14 |
71 |
4.38 |
|
71 |
| Best Practice Region |
21 |
5 |
10 |
0 |
14 |
71 |
4.38 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
10 |
10 |
24 |
57 |
4.29 |
|
57 |
| Best Practice Region |
33 |
3 |
0 |
27 |
12 |
58 |
4.21 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
17 |
0 |
24 |
18 |
24 |
35 |
3.71 |
|
35 |
| Best Practice Region |
20 |
0 |
10 |
25 |
20 |
45 |
4 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
5 |
5 |
14 |
24 |
52 |
4.14 |
|
52 |
| Best Practice Region |
31 |
6 |
6 |
6 |
16 |
65 |
4.26 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
19 |
0 |
0 |
26 |
11 |
63 |
4.37 |
|
63 |
| Best Practice Region |
19 |
0 |
0 |
26 |
11 |
63 |
4.37 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
16 |
0 |
6 |
13 |
31 |
50 |
4.25 |
|
50 |
| Best Practice Region |
20 |
5 |
0 |
20 |
15 |
60 |
4.25 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
18 |
0 |
22 |
17 |
17 |
44 |
3.83 |
|
44 |
| Best Practice Region |
18 |
0 |
22 |
17 |
17 |
44 |
3.83 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
20 |
0 |
10 |
15 |
25 |
50 |
4.15 |
|
50 |
| Best Practice Region |
20 |
0 |
10 |
5 |
25 |
60 |
4.35 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
19 |
5 |
11 |
16 |
21 |
47 |
3.95 |
|
47 |
| Best Practice Region |
19 |
5 |
11 |
16 |
21 |
47 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
20 |
10 |
5 |
5 |
45 |
35 |
3.9 |
|
35 |
| Best Practice Region |
29 |
3 |
7 |
10 |
41 |
38 |
4.03 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
13 |
15 |
8 |
15 |
31 |
31 |
3.54 |
|
31 |
| Best Practice Region |
27 |
4 |
19 |
26 |
19 |
33 |
3.59 |
9 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
16 |
0 |
19 |
19 |
13 |
50 |
3.94 |
|
50 |
| Best Practice Region |
16 |
0 |
19 |
19 |
13 |
50 |
3.94 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
17 |
0 |
0 |
0 |
29 |
71 |
4.71 |
|
71 |
| Best Practice Region |
17 |
0 |
0 |
0 |
29 |
71 |
4.71 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
0 |
10 |
29 |
62 |
4.52 |
|
62 |
| Best Practice Region |
21 |
0 |
0 |
10 |
29 |
62 |
4.52 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
19 |
0 |
5 |
16 |
26 |
53 |
4.26 |
|
53 |
| Best Practice Region |
19 |
0 |
5 |
16 |
26 |
53 |
4.26 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
5 |
14 |
38 |
43 |
4.19 |
|
43 |
| Best Practice Region |
31 |
0 |
3 |
19 |
23 |
55 |
4.29 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
5 |
19 |
24 |
52 |
4.24 |
|
52 |
| Best Practice Region |
21 |
0 |
5 |
19 |
24 |
52 |
4.24 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
16 |
19 |
38 |
25 |
13 |
6 |
2.5 |
|
19 |
| Best Practice Region |
27 |
37 |
11 |
15 |
19 |
19 |
2.7 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
14 |
5 |
48 |
33 |
4 |
|
33 |
| Best Practice Region |
21 |
0 |
14 |
5 |
48 |
33 |
4 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
14 |
14 |
33 |
38 |
3.95 |
|
38 |
| Best Practice Region |
21 |
0 |
14 |
14 |
33 |
38 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
20 |
0 |
5 |
5 |
15 |
75 |
4.6 |
|
75 |
| Best Practice Region |
20 |
0 |
5 |
5 |
15 |
75 |
4.6 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
0 |
10 |
24 |
67 |
4.57 |
|
67 |
| Best Practice Region |
21 |
0 |
0 |
10 |
24 |
67 |
4.57 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
10 |
5 |
10 |
19 |
57 |
4.1 |
|
57 |
| Best Practice Region |
21 |
10 |
5 |
10 |
19 |
57 |
4.1 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
18 |
0 |
6 |
11 |
17 |
67 |
4.44 |
|
67 |
| Best Practice Region |
18 |
0 |
6 |
11 |
17 |
67 |
4.44 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
19 |
5 |
5 |
26 |
32 |
32 |
3.79 |
|
32 |
| Best Practice Region |
26 |
4 |
0 |
12 |
42 |
42 |
4.19 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
19 |
0 |
16 |
5 |
32 |
47 |
4.11 |
|
47 |
| Best Practice Region |
19 |
0 |
16 |
5 |
32 |
47 |
4.11 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
20 |
0 |
15 |
15 |
30 |
40 |
3.95 |
|
40 |
| Best Practice Region |
20 |
0 |
15 |
15 |
30 |
40 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
10 |
24 |
24 |
43 |
4 |
|
43 |
| Best Practice Region |
21 |
0 |
10 |
24 |
24 |
43 |
4 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
20 |
10 |
5 |
35 |
25 |
25 |
3.5 |
|
25 |
| Best Practice Region |
32 |
6 |
19 |
25 |
19 |
31 |
3.5 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
10 |
14 |
24 |
52 |
4.19 |
|
52 |
| Best Practice Region |
21 |
0 |
10 |
14 |
24 |
52 |
4.19 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
20 |
0 |
5 |
10 |
15 |
70 |
4.5 |
|
70 |
| Best Practice Region |
20 |
0 |
5 |
10 |
15 |
70 |
4.5 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
14 |
29 |
5 |
52 |
3.95 |
|
52 |
| Best Practice Region |
21 |
0 |
14 |
29 |
5 |
52 |
3.95 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
5 |
10 |
10 |
43 |
33 |
3.9 |
|
33 |
| Best Practice Region |
32 |
0 |
13 |
19 |
34 |
34 |
3.91 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
20 |
0 |
15 |
25 |
45 |
15 |
3.6 |
|
15 |
| Best Practice Region |
20 |
0 |
5 |
25 |
45 |
25 |
3.9 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
5 |
24 |
29 |
43 |
4.1 |
|
43 |
| Best Practice Region |
21 |
0 |
5 |
24 |
29 |
43 |
4.1 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
5 |
19 |
14 |
29 |
33 |
3.67 |
|
33 |
| Best Practice Region |
21 |
5 |
19 |
14 |
29 |
33 |
3.67 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Worse...Improved |
Best
Practice
Region |
% Top Box
Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
| 12 |
Over the past 3 years, has your agency's overall relationship with the transportation agency improved, stayed the same, or gotten worse? |
Region 07 |
20 |
10 |
40 |
50 |
|
50 |
| Best Practice Region |
34 |
0 |
29 |
71 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 01 |
Overall, how satisfied were you with
the agency's performance on this project? |
Region 07 |
21 |
0 |
10 |
14 |
33 |
43 |
4.1 |
|
43 |
| Best Practice Region |
21 |
0 |
10 |
14 |
33 |
43 |
4.1 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
YES NO |
Best
Practice
Region |
% of Yes
Response
Summary
Previous Waves
Now |
| %1 |
%2 |
| 02 |
Did you experience any problems with the transportation agency during this project? |
Region 07 |
21 |
29 |
71 |
|
29 |
| Best Practice Region |
32 |
22 |
78 | |