Collaborative Problem Solving: Better and Streamlined Outcomes for All
Guidance on Managing Conflict and Resolving Disputes between State and Federal Agencies
During the Transportation Project Development and Environmental Review Process
Text Description: Figure 1. Dispute Resolution Framework
The Problem Solving and Process
Higher-level Problem Solving
Upward referral of disputes to a resolution body and/or to sequentially higher organizational levels as appropriate, for unassisted or assisted resolution
First-level Problem Solving
Discussions assisted by third-party facilitators and dispute resolution assisted by third-party mediators
Discussions assisted by agency dispute resolution specialists
Unassisted discussions
Support Elements
Agency Dispute Resolution Specialists
Roster of Transportation Mediators and Facilitators
